Support

We answer fast, traders don't wait well.

Discord community

Planned as the fastest channel for announcements, setup help and direct contact with the team. The server is not open yet; until then, use GitHub issues or e-mail.

GitHub issues

Bug reports and feature requests, tracked publicly in the repository.

Open an issue

X / Twitter

Release announcements and status updates.

Follow on X

E-mail

License, billing and privacy matters. Plus license holders are handled with priority. We aim to respond within one business day.

office@itereon.eu

Before you report a problem

  • Check the footer: ENGINE should read READY and PRICES LIVE. Anything else usually means a connectivity issue on your side or at the API; ⓘ DETAILS opens the technical strip.
  • Make sure you run the latest release from the official repository.
  • Include your OS, app version and the relevant lines from the engine log (tray icon → Open engine log), never include your signer key or wallet secrets. We will never ask for them.

Plus launch and beta end

The Plus price, how to purchase and the beta end date are announced here and in the app, and on our X profile, at least 30 days before the beta ends. Follow us on X to get notified.

Pro setup

Pro is a one-time personal setup of the remote executor on a server you own and operate, for professional traders who need it running around the clock. It is offered on request under an individual agreement, only in unrestricted jurisdictions and only with the server located in your own country. Write to us with a short description of your setup.